Delivery & Returns

Delivery & Returns INFORMATION

• Standard Delivery £3.25 (Orders will be posted using either Royal Mail 2nd Class service or a Standard Delivery Tracked Service.)
• UK Delivery orders over £50 – FREE Standard Delivery

Most of our gifts are dispatched directly from us, but some will be dispatched directly from our trusted partners. 

Please contact us if you would like different delivery options and we will endeavour to help.

Orders are dispatched Monday to Friday. For orders placed after 2pm or on a weekend, all items will be processed on the next working day.

Delivery to Mainland UK only.

At the moment shipping to Europe or the rest of the world isn’t available, however we hope to offer this in the future.

Cancelling Your Order

We will endeavour to get your order sent out to you as soon as possible, therefore please contact us immediately if you wish to cancel your order. You can contact us via email {email} ,  however, if your order has already been dispatched we will not be liable for the cost of post and packaging.

Easy Returns

If you are not completely satisfied with your purchases then we are happy for you to return them.
Under the Consumer Rights Act, you are entitled to return an order for a refund, providing you are returning your entire order and you have informed us in writing within 14 working days of receiving it.
Email us at {email} and let us know the reason for the return and we will advise how to go about this and the address where to send it.Items must be returned unused, with undamaged packaging and in a re-saleable condition within 14 days of receipt.  Ensure you repackage the returns appropriately to prevent any damage occurring in transit. Refunds cannot be issued if a returned order has been lost in transit and fails to reach us. Proof of postage alone is not proof of receipt.  Once your goods are accepted back into stock you will be issued with a refund within 3 working days.

We are not able to provide an exchange or refund (unless faulty) for reusable face masks, earrings or toiletries for hygiene reasons
Personalised products are made especially for you and are therefore non-refundable, unless the item is faulty.

All refunds will be issued in the same form as the original payment and we aim to process within 3 working days.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

If the goods are damaged or defective then please report this to us within 3 days of receipt of the order. You can do this in writing via email to: hello@thegiftshack.uk In the unlikely event that goods are damaged in transit we may require the goods to be returned to us. In some circumstances we will accept photographic evidence as proof of the damages but we reserve the right to ask for the goods to be returned even if photo evidence is submitted.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@thegiftshack for any questions.